Top Print Terms & Conditions
Artwork requirements
Distilling:
Our recommendation is all files are distilled before submission.
This requires printing to a postscript file from your relevant
program and then running that as a postscript file through Acrobat
Distiller. Doing this gives you an accurate preview of the output
of your document you will be able to view any output errors. This
also helps to attain smaller file sizes as your transparencies will
be flattened. Distiller settings can be obtained upon request
please email topprint@topprint.biz.
TopPrint will not be held responsible for any postscript/output
errors if the supplied file has not been distilled.
File format accepted:
All files are required to be uploaded as a PDF.
PMS Colour:
When submitting jobs for Pantone ink printing your file will
need to be setup in the relevant inks that you would like the job
printed in. If there are small sections in CMYK these may not
appear on your final product even though they may appear the same
on your computer screen. The best way to ensure this does not
happen is to do colour separations /output preview check in Adobe
Acrobat. This way you will be able to turn the relevant colours on
and off to see if there are any parts of your document in unwanted
colours. The best way to select Pantone colours is to use a Pantone
swatch book. Make sure you write the required PMS colours on your
print order.
Font:
Ensure all fonts are either embedded in your document or that you
convert all fonts to outlines before submitting your file. If fonts
aren't embedded your product may output differently as we may not
have that font on our system.
Trim (crop) marks:
Always include trim marks on your artwork (trim marks are the
final size of your print job) and is the guide we use for
finishing.
Bleed:
Ensure your document has 3mm bleed on the outside and ensure any
borders, text or critical information is at least 3mm away from the
edge of the trim line to allow for any slight trimming variance.
Also make sure the artwork size and the size on the printing order
is the same.
Resolution:
Ensure all images included in artwork are in 300dpi and all text
and linework are in vector format or a minimum of 1200dpi.
Colour Variation/Matching:
If a colour sample is not supplied, TopPrint will not be
held accountable for any colour difference between the expected
colour and the actual printed copy, even if the job has been
printed previously. On grouped run business cards no colour
matching will be available.
All care is taken to ensure client supplied files are correct
before printing. Top Print takers no responsibility for errors that
may occur upon printing of client-supplied files. Printing prices /
terms & conditions are subject to change without notice.
Accounts
- If you require a 30 day account please download a credit
application. When completed please either fax back to 08 9355 5276
or email to accounts@topprint.biz.
- If you do not have a 30 day account, your job will be processed
and an invoice will be email to you. Please arrange immediate
payment of the account to enable your job to continue into
production.
- All invoices are payable in 30 days from date of invoice. If an
invoice is not paid in full by the required date you may incur a
late fee. Payment may be made in following ways cheque, direct
debit, EFTPOS, Visa and MasterCard.
Reprints and Credits
Any concerns about the printing or finishing of your printing
must be raised with Top Print within 14 days of receipt of your
goods. Reprints or credits will be given only due to printing or
finishing errors. All care is taken to ensure client supplied files
are correct before printing. Top Print takers no responsibility for
errors that may occur upon printing of client-supplied files.
Delivery/Cartons
All prices include GST and delivery Australia wide to all major
metropolitan centers (regional delivery charges may apply).
Invoicing/Payment/GST
- Credit application forms are available upon request. If a 30
day account is not set up payment is required COD
- Payment can be made in the following ways cheque, Direct Debit,
efpos, Bankcard, Visa and MasterCard.
- If an invoice is not paid in full by the required date, you may
incur an account-keeping fee.
- All prices are + GST
Credit Application
Should you wish to take advantage of TopPrint's credit facility
then please complete and return the following form (PDF download).
